Human Side of Quality

 

The Human Side of Quality Training focuses on the interpersonal aspects of afterschool programs.  Participants learn the skills needed to build quality relationships with staff, youth and program volunteers. In addition, participants learn techniques to help youth build relationships and handle conflicts.

Specifically, learn how to promote positive youth relationships through aspects such as stable staffing, small group sizes, and well paced schedules.  Acquire tips on recruiting, hiring, and orienting new volunteers and mentors. Discuss ethical issues, and ways to set boundaries with volunteers. Explore strategies for training and supervision. Learn ways to support youth and help prevent social isolation, bullying, and exclusion. Practice skills related to positive guidance techniques. Create an action plan to implement at your own program.

Goals of Training:


  •     Build supportive staff-youth relationships
  •     Support positive peer-to-peer relationships
  •     Provide positive youth guidance
  •     Work with adult volunteers to promote positive relationships with youth

Targeted Audience:

 
  •     Programs interested in taking action to improve quality and relationships.
 

Training Content:


  •     Two or three days of training
  •     Follow-up technical assistance available
   
Optional: Learn how to use the NIOST APT tool to observe and reflect on ways to build quality and supportive relationships within afterschool programs.
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All of our trainings, except for our annual Summer Seminar, are conducted in a location of your choice. Clients arrange a local training event with NIOST that typically draws 20-40 participants. Two NIOST Training Associates plan and deliver the training, while a local sponsor, such as a Resource and Referral Agency, State Government Agency, City Agency, or State or Local Provider Association, coordinates the publicity and logistics. This model allows for maximum local participation. If a client has a small number of potential participants, it may make fiscal sense to send the group to the annual Summer Seminars series in Boston.

Opportunities for individual participants to attend NIOST trainings include our annual Summer Seminar series held in July in Boston. NIOST has been hosting its annual Seminars since 1999. The goal of our Summer Seminars is to provide training for after-school professionals from all over the country which can be attended as individuals. In addition, this series of events allows participants to connect with other professionals outside of their community, and thus create a potential national network among the field.